Ms. Luebke has more than 21 years of operations experience within a Fortune 500 company as a claims and call center manager. She is a results-driven leader with a proven history of success. Her expertise includes life, health, and long-term care claims. She has a passion to serve her teams and guide them to their highest potential through trust, effective communication, and empowerment. She is a creative thinker with proven results in innovation and continuous improvement. As a Member of Expert Consulting Services, LLC, Jennifer assists both plaintiffs and defendants with consulting and expert witness work when a life, health, or long-term care (LTC) insurance claim has been denied. She also offers speaking engagements and training for both external and internal teams.
Email Jennifer Luebke: jennifer@expertconsultingsvcs.com
Ms. Luebke’s areas of expertise include:
- Expert witness – report writing, deposition, and trial testimony
- LTC claims management
- Call Center management
- Life, LTC, Disability Income new business best practices
- Quality assurance
- Fraud prevention
- Claim review
- Recruitment, development, and performance management
- Mitigation of claims escalations
- Dispute resolution
- Claims best practices oversight
- Compliance and regulation
Career Achievements and Affiliations
- Lean Six Sigma Green Belt
- International Claims Association (ICA) – member
- Long-term Care International Forum (LTCIF) – member
- Inter-company Long-term Care Insurance Conference, Inc. (ILTCI) – member and speaker
- Led strategic initiative to automate workflow and digitization of records which resulted in a 23% reduction in cycle time and enhanced client experience
- Key member of an initiative to develop a paperless process for LTC claims through innovation, improving net promoter score by 71%
- Masters Degree in Counseling
It is extremely fulfilling to help bridge the gap between insurance expertise and the legal system, ultimately making a positive impact on peoples’ lives.