Ms. Luebke has more than 21 years of operations experience within a Fortune 500 company as a claims and call center manager. She is a results-driven leader with a proven history of success. Her expertise includes life, health, and long-term care claims. She has a passion to serve her teams and guide them to their highest potential through trust, effective communication, and empowerment. She is a creative thinker with proven results in innovation and continuous improvement. As a Member of Expert Consulting Services, LLC, Jennifer assists both plaintiffs and defendants with consulting and expert witness work when a life, health, or long-term care (LTC) insurance claim has been denied. She also offers speaking engagements and training for both external and internal teams.

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Ms. Luebke’s areas of expertise include:

  • Expert witness – report writing, deposition, and trial testimony
  • LTC claims management
  • Call Center management
  • Life, LTC, Disability Income new business best practices
  • Quality assurance
  • Fraud prevention
  • Claim review
  • Recruitment, development, and performance management
  • Mitigation of claims escalations
  • Dispute resolution
  • Claims best practices oversight
  • Compliance and regulation

Career Achievements and Affiliations

  • Lean Six Sigma Green Belt
  • International Claims Association (ICA) – member
  • Long-term Care International Forum (LTCIF) – member
  • Inter-company Long-term Care Insurance Conference, Inc. (ILTCI) – member and speaker
  • Led strategic initiative to automate workflow and digitization of records which resulted in a 23% reduction in cycle time and enhanced client experience
  • Key member of an initiative to develop a paperless process for LTC claims through innovation, improving net promoter score by 71%
  • Masters Degree in Counseling

It is extremely fulfilling to help bridge the gap between insurance expertise and the legal system, ultimately making a positive impact on peoples’ lives.